Some messages fire on a bucket move; others fire on an event – a flagged part arriving, the first Complete photo off a bodytech's phone, or a customer who hasn't answered the damage-photo request inside the wait you set, forty minutes by default. The review request lands seven days after that Complete photo, and it shows Google and Yelp links only when the rating clears the threshold you set. Every template behind all of it is yours to rewrite.
Every status change is a phone call unless somebody remembers to make it, and somebody always forgets.
The Work Authorization sits on a clipboard until the customer walks in to sign it, so drop-off waits on paperwork that could have been done remotely.
Nobody asks for a review until weeks after pickup, if at all, so the good jobs go unrated the same as the bad ones.
Attach a SendCustomerMessage action to any bucket on the Workflow board, and every case that lands there fires the matching SMS or email template – no per-case setup.
Damage-photo and Work Authorization requests go out the moment a case is created. Status updates fire on every bucket move. A pickup notice fires off the first Complete photo. Seven days later, a follow-up asks for a rating.
Customer texts and emails collect in one thread per case, so whoever is at the desk can pick up the conversation where the last person left it.
An additional-services menu goes out when a case reaches the configured bucket, and review invites to Google and Yelp go only to customers who rated the shop above your threshold.
Runs on
Runs on your own hardware, on-premise. Keeps working through an internet outage.
The Windows application your team works in all day. Unlimited installs.
iOS and Android, for the work that happens away from a desk.
Base + Customer Service – $178/mo billed annually
Customer Service layers on top of Base. That pairing gets the phone off your CSR's desk without adding a single notification anyone has to remember to send.
Also consider VoIP integration puts the case on screen before the handset is picked up, using Asterisk caller ID, and adds call recording and the dormant-customer report. Together with the above that is $207/mo billed annually.
See the full pricing breakdown
Customer Experience4 min readCustomers want updates on their own channel. How automated notifications, digital authorizations and self-scheduling cut calls and raise satisfaction.
Customer Experience3 min readClear and efficient customer communication is not just a nicety – it's a necessity for collision repair industry.
Customer Experience2 min readHow bodyshops cut communication and customer-service costs by rethinking internal and external interactions, and the components needed to deploy it.
Case Management
Assignments auto-import from CCC ONE, Mitchell® and Audatex® into the buckets your shop defines, with staff assigned down to a single estimate line – so status lives on the board instead of in someone's head. Add-ons let a bucket move fire a check sheet or a customer message on top of that.
Photo Documentation
Templates guide the shot list, and every photo files itself to the case with the description an insurer expects. Add the Customer Service package and the customer can capture it themselves, from a texted link, before the car reaches the shop.
